PRIVACY POLICY

What You Need to Know

At Alexa & Rosie, we care about our customers and want your shopping experience to be clear, fair and enjoyable. Below you’ll find details of our Privacy Policy. If you can’t find the information you’re looking for, please get in touch.

Section 1 – What We Do With Your Information
When you purchase something from our store, we collect personal information such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which helps us learn about your browser and operating system.
With your permission, we may also send you emails about our store, new products and updates.

Section 2 – Consent
How do you give consent?
When you provide personal information to complete a transaction, verify your card, place an order, arrange delivery or return a purchase, we imply that you consent to us collecting and using it for that specific reason only.
If we ask for your personal information for another reason (like marketing), we will either ask directly for your expressed consent or provide an option to decline.

How do you withdraw consent?
If you change your mind after opting in, you can withdraw consent at any time by contacting us at hello@alexaandrosie.com

Section 3 – Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.

Section 4 – Wix.com
Our store is hosted on Wix.com, which provides the online e-commerce platform that allows us to sell our products and services.
Your data is stored securely through Wix data storage, databases and applications.

Payment:
If you choose a direct payment gateway, Wix stores your credit card data securely. It is encrypted according to Payment Card Industry Data Security Standards (PCI-DSS). Your transaction data is stored only as long as necessary to complete the purchase, and then deleted.
All direct payment gateways adhere to PCI-DSS standards, managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover).

For more details, please see Wix Terms of Service or Wix Privacy Statement.

Section 5 – Third-Party Services
The third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us (e.g. payment gateways).
We recommend reading their privacy policies so you understand how your data is handled.
Once you leave our site or are redirected to a third-party service, this Privacy Policy no longer applies.

Links:
When you click links on our site, they may direct you away from our website. We are not responsible for the privacy practices of other sites.

Google Analytics:
We use Google Analytics to help us learn about visitors and site activity.

Section 6 – Security
We take reasonable precautions and follow industry best practices to protect your personal information.
If you provide credit card details, they are encrypted using SSL (Secure Socket Layer) and AES-256 encryption. While no method is 100% secure, we follow PCI-DSS requirements and industry standards.

Section 7 – Cookies
Here are the cookies we use (you can choose to opt out):

XSRF-TOKEN – security
hs – security
svSession – user login
SSR-caching – system rendering
_wixCIDX – system monitoring/debugging
_wix_browser_sess – system monitoring/debugging
consent-policy – cookie banner settings
smSession – site member login
TS* – security/anti-fraud
bSession – system effectiveness
fedops.logger.sessionId – stability/effectiveness

Section 8 – Age of Consent
By using this site, you confirm you are at least the age of majority in your region, or you have given consent for any minor dependents to use this site.

Section 9 – Changes to This Privacy Policy
We may update this policy at any time. Changes will take effect immediately once posted on the website. If there are material changes, we will notify you here.

If Alexa & Rosie is acquired or merged with another company, your information may be transferred to the new owners.

Questions & Contact Information
If you would like to access, correct, amend or delete any personal information we hold, register a complaint, or simply request more details, contact us at: hello@alexaandrosie.com